Artificial Intelligence in Insurance Sector

Abstract

The aim of this research is to understand better the Use-cases of Artificial Intelligence(AI) in the Insurance Sector. Particularly, we want to explore the scope and market penetration of AI in insurance services to overcome ongoing problems for better customer satisfaction in the hospitality industry. Based on the concepts of AI, a conceptual model was developed. The conceptual model intends to measure the relationship between AI & its use cases in the Insurance industry. An empirical quantitative research was used to verify the model, with a sample of international companies and InsureTechs Implementing such models. This research concludes some practical insights that are believed to be very useful for Insurance companies when responding to dissatisfied customers and other operational troubles.