Analysis Of E-Governance Initiative of The State of Uttar Pradesh: A Case Study of State Public Service Tribunal (Spst)

Abstract

e-Governance is an important field which provides the services of the government to everyone in open network. The effective e-Governance can provide an efficient solution for many problems of governments. Government of India has taken major initiatives and policy plans for developing and implementing the e-Governance projects in all the states of country. It has been changing our life by offering to access government services at our door steps. This paper discusses some feeble features in State Public Service Tribunal (SPST) portal of Uttar Pradesh government which was found through a user survey conducted online involving stakeholders, officials of SPST and others. Based on the analysis of survey results, we have identified some issues and possible enhancements to this portal and accordingly a set of recommendations have been suggested.