A STUDY ON LIFE INSURANCE CLAIM SETTLEMENT IN TAMILNADU

Abstract

            Claim settlement has been like a reflector to each life insurance companies which public see the real face of their business. A company which fails to settle the claim, the satisfaction of clients would definitely distracts the business and discourage to continue or the repurchase of policy. The main purpose of the research paper is to investigate the awareness and satisfaction of clients towards life insurance claim settlement in Tamil Nadu. Descriptive research designed has been employed in the study. Sample comprises 197respondent agents for which stratified sampling were used. Primary data were obtained through questionnaire method specifically the five point likert scale. The study revealed that majority of the respondents has neutral response on the satisfaction towards claim settlement. However, they think that the claim settlement process speed would definitely help to increase life insurance business. The study bring to light that government should focus on awareness of life insurance and make it mandatory for every citizen.