A STUDY ON WORK STRESS AMONG EMPLOYEES AND ITS IMPACT ON EMPLOYEE PERFORMANCE IN BPO HYDERABAD

Abstract

The emphasis on management of work stress (WS) in the corporate world assumes that the ability to manage work stress is associated with enhanced employee performance which suggests that WS is a vital tool having sturdy and significant impact on both employees employee performance and overall employee performance. Performance is important as it determines the survival of the organization and it also reflects how the organization can cope in todays challenging business environment. The current paper is an attempt to brief the work done in the field of WS and employee performance by discussing various studies conducted around the world. The current paper has compiled the works done on the connection between work stress and workplace performance and based on synthesis of the past studies has created a model that depicts the relationship between the various variables that contribute to work stress and its impact on employee performance.